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Important Message
THIS APPOINTMENT BOOKING SYSTEM IS FOR CLARK COUNTY RESIDENTS ONLY.
The OIC Winter Crisis Program (WCP) starts November 1, 2026 and goes through March 31, 2027.
- Starting July 1, 2026, an application can be started online via the state portal which now requires an OHID. To apply for the Energy Assistance Programs online, you must use a PC via CHROME, Firefox, Safari, or Microsoft Edge. The application process is not currently accessible using Internet Explorer or a mobile device such as a smartphone or tablet.
If you do not have an OHID, follow these steps:
Go to the energyhelp.ohio.gov page.
Click “Create an OHID” and follow the six-step account creation process. Setting up multi-factor authentication with your OHID is recommended for security purposes.
If you have an OHID:
Go to energyhelp.ohio.gov
Click “Log in”
Search for the “Energy Assistance Portal tile” under the app store.
Click “Request Access” to begin.
Click “Open App” to begin your application.
YOU DO NOT NEED A PHONE APPOINTMENT TO REVERIFY YOUR PIPP.
- NOTE: application completion may take up to 90 days.
Winter Crisis starts November 1, 2026. Crisis only appointments will open up on 10.26.26.
Who is eligible for the HEAP, PIPP, Summer & Winter Crisis Programs?
To qualify for HEAP, PIPP, Summer & Winter Crisis you must meet the following criteria:
- Households must have a gross income at or below 175% of the poverty guideline and
- Proof of U.S. citizenship or legal residency status for all eligible household members.
- As long as there is (1) citizen in the household (whether adult or child), the household could be eligible for assistance. The primary applicant does not need to be a U.S. citizen/legal resident, but should be 18 years of age to apply.
List of Documents Required
Along with an ONLINE application, we REQUIRE the following documents:
- Proof of Citizenship is required for ALL household members regardless of age:
- (Birth Certificate, Voter Registration Card, U.S. Passport, Social Security Card, additional accepted documents can be found on our website: www.oicofclarkco.org)
- Proof of household income for the past 30 days for everyone 18 years & older.
- If Working:
- Proof of Income for the last 30 days for every adult in your household over the age of 18. Could include, but are not limited to:
- Paystubs: If paid weekly – (4) paystubs / if paid bi-weekly – (2) paystubs / if paid monthly – (1) paystub
- Working and no paystubs: Have employer complete an Employer Verification form (available online or at the HEAP drive-thru)
- SSA/SSI/SSDI: 2026 Award Letter - all pages to show amount received and any deductions. (available at the Social Security office)
- Pension, VA or Widow’s benefit
- Public Assistance: Current 12-month printout of SNAP / TANF / HUD Housing Voucher / Child Support if paying or receiving to include current month.
- Self Employed and Seasonal Employed:2025 IRS Form 1040-entire document. If no taxes are filed, a Verification of Non-Filing IRS Transcript will be required.
- IRS information: Phone: 1-800-908-9946 or On-line: https://www.irs.gov/individuals/get-transcript
- NOTE: Self-Employed & Seasonal Employed adults, 18 years and older, will be required to provide income documentation for the last 12 months.
- Zero or Limited Income: Documented proof of how household needs are being met. Complete a Self-Declaration of Income and a Letter of Support. If no taxes are filed, a Verification of Non-Filing IRS Transcriptwill be required.
- The Letter of Support document will need to include: A signature, date, address and phone number of the person(s) providing the support. The document will need to include months of support, support that was provided and amount of support. (The Letter of Support form is available at the HEAP drive-thru)
- IRS information: Phone: 1-800-908-9946 or On-line: https://www.irs.gov/individuals/get-transcript
- Utilities:
- Provide utility account numbers on application.
- Provide current Electric utility bill with disconnection.
- If heat source is Propane or Fuel Oil - provide vendor bill with account number.
- If you select Disabled, you are REQUIRED to provide letter of disability.
Please note that during your WINTER CRISIS PHONE APPOINTMENT we may request additional documents and information to complete your application.
Income Guidelines
| The Chart below displays income levels by household size up to seven members for 175% of the Federal Poverty Guidelines (FPG) | ||
|---|---|---|
| Size of Household | 30-Day Income Limit | 12-Month Income Limit |
| 1 | $2,295.62 | $27,930..00 |
| 2 | $3,112.60 | $37,870.00 |
| 3 | $3,929.59 | $47,810.00 |
| 4 | $4,746.58 | $57,750.00 |
| 5 | $5,563.56 | $67,690.00 |
| 6 | $6,380.55 | $77,630.00 |
| 7 | $7,197.53 | $87,570.00 |
Information
OIC of Clark County, Inc.'s mission is to provide services designed to reduce poverty and promote employment and education.
Locations of OIC Community Action Energy Assistance sites
- OIC HEAP Office:
920 West Main Street Springfield, OH 45504 | Google Map
Additional Notes
Within minutes of making your appointment, you should receive a text and a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing 937-888-1032 and following the instructions.
ONLY (1) WINTER CRISIS APPOINTMENT
CAN BE SCHEDULED PER SEASON
